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How Can We Help?
Whether you need guidance on a cold plunge, have questions about your sauna order, or want help designing your outdoor space.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from your order date. Every shipment includes tracking so you can follow its progress.
Do you offer free shipping on saunas and cold plunges?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx depending on destination and package size. Please see our Shipping Policy page for full details. Any order with an exception, will have this on the product page and at checkout
What is your return policy for large outdoor items?
We want you to be completely satisfied with your purchase. If something is not right, please contact our team within the return window outlined on our Returns & Exchanges page. We will work with you to find the best resolution, whether that is an exchange or a return.
Can I exchange my item for a different model?
Absolutely. If you would like to swap for a different sauna size, a different cold plunge model, or another product entirely, reach out to our support team. We will coordinate the exchange and guide you through the process step by step.
What should I know before choosing an infrared sauna vs. a barrel sauna?
Infrared saunas heat the body directly and operate at lower ambient temperatures, making them well suited for indoor use. Barrel saunas use traditional steam heat and are designed for outdoor placement with natural wood construction. Our team can help you decide which style fits your space and preferences.
Do your cold plunges require special plumbing or electrical work?
Setup requirements vary by model. Some cold plunges simply need a standard electrical outlet and a garden hose for filling, while others with built-in chillers may require a dedicated circuit. Each product listing includes detailed installation specs, and our team is happy to answer specific questions about your setup.
Do you offer on the phone support ?
Yes, call us at +1-806-515-3643
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Built To Last
Every sauna, cold plunge, and outdoor product is crafted with durable materials designed for long-term use.
Free Shipping
Most orders ship free within the Continental U.S. with full tracking from our warehouse to your door.
Owned and operated by JE3 Solutions.
5900 Balcones Drive, Suite 100, Austin, TX 78731
